Frequently Asked Questions

General

What payment methods are accepted?

When purchasing Senoku products via our customer portal, you will have the option of making your payments with debit or credit cards, or PayPal.

Do you have an affiliate/resellers program?

Right now, we don’t have any partner programs. Please keep in touch as we may launch a partner program in the near future.

How do I contact my account manager, support team or the Sales team?

Please go to our contact page. There, you will find our contact form, which you must complete and submit to us so that a member of our support team can get in touch with you as soon as possible.

What are the applications and Services in Senoku?
  1. We have two exceptional applications available at the moment. These are Baselinetrack and ANIKI.
  • Baselinetrack is a tool that allows you to plan projects, gather requirements, processes, issues and subsequently track your entire project, enabling you to work smarter and faster.
  • ANIKI is a tool that allows you to protect your company’s cybersecurity health.
  1. We also offer end-to-end business analysis and process improvement as a service, working with companies to help our clients to reach their goals and to achieve the best possible results.

Baselinetrack

What is Baselinetrack?

Baselinetrack is an application that will help you to manage your project from requirement gathering to testing and deployment, while maintaining requirements traceability throughout your project journey. Baselinetrack can be used for Agile, waterfall and hybrid projects, enabling you to create multiple projects.

Can I try Baselinetrack before purchasing?

We have a demo version available for prospective clients.
This demo version of Baselinetrack shows you the basic functionality of our application, but will not allow you access to the full suite of features. The organization is predefined for the demo and databases are reinitialised. The demo can be accessed from the home page or the Baselinetrack product page.

What is the licence fee for Baselinetrack?

Baselinetrack is a subscription-based product that can easily be purchased through the Senoku website. Your subscription is based on the number of users and plan type.
You have the option of selecting either a monthly or an annual plan.

Monthly subscription

  1. Monthly subscriptions start from AUD 25.00 for a single user, per calendar month. This includes the application’s premium features.
  2. Multiply the number of users you require by AUD 25 to calculate the required monthly license fee. This can be calculated automatically on our Pricing page.
  3. The subscription is subject to automatic monthly renewal.

Annual subscription

  1. The subscription is based on a discounted rate upon the purchase of an annual license. This includes all the application’s premium features.
  2. The subscription is automatically renewed annually.
  3. You can obtain an estimate by visiting the Senoku Pricing Page.
How do I purchase a Baselinetrack subscription?

You can purchase a subscription for Baselinetrack through Senoku’s website in 3 steps.

    1. Go to the Pricing page or select ‘Buy Now’ from the Homepage or Baseline page.
    2. Enter the number of user licenses you require.
    3. Select Billing Cycle, either Monthly or Annual.
How do users get counted in the subscription?

Each unique user is counted as one, for the license.

You can remove members and add new members in the Baselinetrack application, provided the total number of users at any given time is within your license count.

Can I add more users to my subscription (Upgrade)?

You can add users to your license at any time during the subscription period. The cost of users added during the subscription period will be prorated from the date of purchase through to the end of the subscription period.

Can I reduce users in my subscription (Downgrade)?

You can reduce users in your license at any time during the subscription period. The cost of users added during the subscription period will be prorated from the date of purchase through to the end of the subscription period.

What happens when my subscription is about to expire or has expired?
      • You can view the subscription end date through Senoku’s website by selecting My Account and then My Subscriptions.
      • For annual subscriptions, before the subscription end date, your administrator will receive a notification that the end date is approaching.
      • You will be offered a grace period until you are ready to renew within 30 days.
How is the Maximum User count Calculated?

The Maximum User count is simply the highest number of active users at any one time during the subscription period, whether it is monthly or annual.

Can I use my paid license user for different users?

The users in your license are not tied to a particular person. It is only a number.
The user licenses you buy can be allocated however you choose.

If an employee leaves your organization, you can remove or block that user to free the spot. This spot can then be allocated for another user.

Can I pay for the subscription monthly?

Yes, subscriptions can be paid monthly. The annual payment option is also available.

How can I get a copy of my invoice?

The invoice will be sent as an attachment in the email you receive from Senoku, on a successful payment.

How can I request a refund?

Please submit a request via the Contact Page on Senoku’s website to get in touch with our team.

Note: Refunds are made only for Annual subscriptions when you haven’t used the license for 6 months.

How to can I change the payment method

You can easily change your payment method online via My Account.

How can I get support for Baselinetrack

We include a comprehensive user guide in the Baselinetrack application to support you every step of the way. You can also contact us by submitting a ‘Contact us’ form.

ANIKI

What is ANIKI?

ANIKI is an application that will help you to assess your organisation’s Cyber-Health. It will measure and continuously monitor the Cybersecurity maturity of your company.

It will help you to be proactive rather than reactive

Can I try ANIKI before purchasing?

Yes, you can use an online demo of ANIKI.

The demo gives you the basic functionality but not the full suite of features. The organisation is predefined for the demo and databases are reinitialised weekly. The demo can be accessed from the home page or the ANIKI product page.

What is the licence fee for ANIKI?

ANIKI is a subscription-based product that can easily be purchased through Senoku’s website. Your subscription is based on the number of users and plan type.

You have the option of selecting either a 6 monthly or an annual plan.

  • 6 monthly or Annual subscription
    The subscription is based on 6 month or an annual license. This includes all the application’s premium features.
  • The subscription can be automatically renewed, hence minimum disruption to your work. (this means minimum disruption to your work and the progress of your organization.)
  • You can get an estimate by visiting the Senoku Pricing Page. (Senoku’s pricing page will provide you with an estimate based on your requirements.)
How do I purchase an ANIKI subscription?
    You can purchase a subscription for ANIKI through Senoku’s website in 3 steps.
  1. Go to the Pricing page or select ‘Buy Now’ from the Homepage or Baseline page.
  2. Enter the number of user licenses you require.
  3. Select Billing Cycle, either 6 Months or Annual.
How are users counted in the subscription?

Each unique user is counted as one, for the subscription.

You can remove members and add new members in the ANIKI application, provided the total number of users at any given time is within your license count.

Can I add more users to my subscription (Upgrade)?

You can add users to your license at any time during the subscription period. The cost of users added during the subscription period will be prorated from the date of purchase through to the end of the subscription period.

Can I reduce users in my subscription (Downgrade)?

You can reduce users in your license at any time during the subscription period. The cost of users added during the subscription period will be prorated from the date of purchase through to the end of the subscription period.

What happens when my subscription is about to expire or has expired?
  • You can view the subscription end date through Senoku’s website by clicking My Account and then My Subscriptions.
  • For annual subscriptions, before the subscription end date, your administrator will receive a notification that the end date is approaching.
  • You will be offered a grace period until you are ready to renew within 30 days.
    After the grace period expires, you will lose access to all paid features and may lose some functionality. You will not be eligible to receive support.
How is the Maximum User count Calculated?

The Maximum User count is simply the highest number of active users at any one time during that subscription period, whether it is six monthly or annual.

Can I use my paid license user for different users?

The users in your license are not tied to a particular person.

The user licenses you buy may be allocated however you choose.

If an employee leaves your organization, you can remove or block that user to free the spot. This spot can then be used by another user.

Can I pay for the subscription monthly?

Only 6 monthly and annual payment options are available.

How can I get a copy of my invoice?

The invoice will be sent as an attachment in the email you receive from Senoku, upon successful payment.

How can I request a refund?

Please submit a request via the Contact Page on the Senoku’s website to get in touch with the Senoku team.

Note: Refunds are made only for Annual subscriptions when you haven’t used the license for 6 months.

How can I change the payment method

You can easily change your payment method online via My Account.

How can I get support for ANIKI

We include a comprehensive user guide in the Baselinetrack application to support you every step of the way. You can also contact us by submitting a ‘Contact us’ form.

Is there an On-Premises solution for ANIKI?

Yes, Senoku has an on-premises solution for ANIKI Cybersecurity. Interested customers can contact Senoku through our website ‘Contact’ page. Our support team will contact you as soon as possible.

Currently, only the cloud-based ANIKI is available for purchase through the Senoku website.

At Senoku, we are always there for our users.

Access support when you need it or use our step-by-step user guides.