Upgrading your Licence:

1. Enter the total number of users you want to end up with (current + new).
   • E.g. Current users = 8
   • Number of additional users = 2
   • Total number of users after the upgrade = 10
2. Select ‘Change Now’
3. Follow the prompts on the next screen to finalise the payment for the additional users
4. Your BASELINETRACK will be automatically updated to reflect the changes

Downgrading your Licence:

1. Enter the total number of users you want to end up with (current – removed).
   • E.g. Current users = 10
   • Number of users removed from licence = 2
   • Total number of users after the downgrade = 8
2. Select ‘Change Now’
3. You’ll be taken to the “Account Details’ screen, click on submit to confirm the changes.
4. Your BASELINETRACK licence will automatically be updated to reflect the changes.
5. The reduced number of users will be effective after the current subscription expires